When a ticket is raised with orgvue Support (either via email at firstname.lastname@example.org or through the ticket submission page at https://support.orgvue.com/hc/en-us/requests/new it is recorded in our ticketing system.
In addition, the system sends an automated response email to the account that raised the ticket and this is copied to their organisation's Client Success Manager or Consulting Partner Manager here at orgvue.
An individual who raises a ticket is able to view a list of all the tickets they have raised by following these instructions.
Go to https://support.orgvue.com/hc/en-us and click the 'Sign in' link top right : -
If you haven't previously registered you will need to run through the registration process. Once you have, you will be able to access your tickets by selecting the 'My activities' link : -
You will now see your tickets : -
In addition, on request an individual can have their profile configured so that they can view all tickets raised by anyone in their organisation. If you would like to be set up with the ability to do this, please email email@example.com or submit a request directly at https://support.orgvue.com/hc/en-us/requests/new requesting this.
Once that's done, you will also see the option to "View my organisation's tickets" in the screen snip shown above.