OrgVue Environments and Hosting Information

There are a number of OrgVue environments and your OrgVue tenant is only hosted in one environment. (There is a different URL for each environment.) It is clearly important therefore that you access your OrgVue tenant at the correct URL.

The URL of your tenant's environment is included in the email you will have received letting you know that you have access to OrgVue. See below: the URL is shown underneath the 'Access Your Account' link. (Clicking the 'Access Your Account' link takes you to this environment.)

The tenant name is in bold after 'You now have an account with ...'

We recommend that you retain this email for reference. The first question OrgVue Support will likely ask you is what is the name and environment of your tenant.

 

In addition, once you have signed in to OrgVue the tenant name is displayed at the top right of the workspace : -

In this screen shot the tenant name is 'OrgVue Training'.

 OrgVue Environment URLs : -

Environment

URL

Server Location

AP Southeast 

https://orgvue.ap-southeast-2.concentra.io

AUS - Sydney (AWS)

EU West

https://orgvue.eu-west-1.concentra.io

Ireland (AWS)

US East

https://orgvue.us-east-1.concentra.io

US - N Virginia (AWS)

AP Southeast Staging

https://orgvue-staging.ap-southeast-2.concentra.io

AUS - Sydney (AWS)

EU West Staging

https://orgvue-staging.eu-west-1.concentra.io

Ireland (AWS)

US East Staging

https://orgvue-staging.us-east-1.concentra.io

US - N Virginia (AWS)

 

Data Server Resilience 

OrgVue is hosted in three different AWS regions. (An AWS Region is a physical location in the world where the hosting servers are geographically located.) In each of those regions there are at least three 'Availability Zones' (physical locations) which provide continued OrgVue access should one of those Availability Zones fall over. Such an event would be invisible to an OrgVue user.

Each Availability Zone has one or more discrete data centres, and each of these has redundant power, networking and connectivity, and is housed in separate facilities.

An OrgVue tenant is held in only one of the AWS Regions.

Back Ups

  • The AWS backups are stored by AWS itself with KMS encryption
  • Backups cannot be moved away from AWS without AWS/KMS permissions
  • Production databases are backed up daily by AWS service
  • Backups are taken daily, overnight GMT, and retained for 30 days
  • Client data is also encrypted when backed up
  • Postgres Backup Orgvue service uses S3/KMS (also encrypted)
  • S3/KMS enforce policies are in place so data can not be pushed to S3 without KMS permissions

OrgVue Version

NOTE: When you access OrgVue the system will add the current version of OrgVue to your URL like this : -

  • You go to https://orgvue.eu-west-1.concentra.io
  • Once the environment has been accessed you will note that the URL now shows as https://orgvue.eu-west-1.concentra.io/2.24.107/  (or similar, note the 2.24.107 on the end of the URL which is the version of OrgVue)
  • Do not save the versioned URL for OrgVue as a bookmark
  • Saving the 'clean' URL for OrgVue means that you will always be directed to the current version of OrgVue

Recovery Time Objective / Recovery Point Objective

RTO = 4 hours

RPO = 1 hour

OrgVue Security

A document detailing OrgVue's security is available here : -

https://www.concentra.co.uk/sites/default/files/orgvue_security_overview_lastest.pdf

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