Signing in to Orgvue for the first time

Once your Orgvue account has been created by the Tenant Administrator (and your company has not set up SSO (Single Sign On) to access Orgvue) the system will send you an email with the subject of "You need to activate your new Orgvue account" and, once you have activated your account, a second with the subject of "Your new Orgvue account has been successfully activated."

(If your company is using SSO to access Orgvue, then please see this article.)

Shown below is the 'Activate your Account' email from donotreply@orgvue.com - Account activation is a one-time action. You may need to check your Junk Email folder to find it. 

1. Select the ‘Activate your account’ button in the email:

Note: The link is only active for one hour. If this step is conducted after one hour, you will be prompted to request a new activation link. 

2. Set a password. This password will be needed every time you log in to Orgvue.

You will now receive a second email from donotreply@orgvue.com. 

3. Click the “Access your Orgvue account” button in the email:
4. Log in using your email address and the password you created in the 'Activate your account' step above : -

• If you have access to more than one tenant you will be prompted to select the tenant you require (see Illustration 1), below before progressing to the Orgvue Home page (Illustration 2).
• If you have access to only one tenant you will land at the Orgvue Home page (see Illustration 2, below).

Illustration 1:  Tenant Selection page

Illustration 2:  Orgvue Home

What follows is unnecessary detail, but explains the technical intricacies of accessing Orgvue. There is no need to read this unless you are technically curious !

Accessing Orgvue requires two distinct steps; first you have to be able to access the AWS environment where your Orgvue tenant is hosted, and then you have to access the tenant itself.

The first step requires that your credentials are verified, and the second requires you to have a user account in the tenant.

If your company does not use SSO to access Orgvue, then your credentials (essentially this is simply your user email address and your password) are held and maintained in Orgvue. To create these credentials you need to 'activate your account'.

If your company does use SSO to access Orgvue, then your credentials are held and maintained in your company's Identity Management system.

This explains why a non-SSO user will receive two emails (one asking the user to activate their account, and one letting them know they have access to a tenant having activated their account), but an SSO user only receives one email (letting them know they have access to the tenant as there is no need for them to 'activate their account'). 

Next:

• Accessing Datasets and Packs