Testing Issue in Previous Version

In addition to providing Support with details and information about an issue, please also check to see if the issue occurs in the previous version of Workspace or Settings.

After new code has been released, sometimes features (components) or functionality (what it can do/achieve) from previous versions may no longer work in the newer version.

It is recommended that issues experienced in Settings and Workspace be tested in the previous version to see if it works there.

You can do this by switching from the current version of Workspace or Settings to its prior version.

To do this, you will override whatever version is set as the default version under the Manage Orgvue Version.

To do this, follow the steps below, or go to Overriding set versions in the Settings Guide. 

Quick Way to Switch Versions

1) Login to the set version of settings or workspace
2) Locate the version number in the URL

3) Change the version number to the required version and press Enter

4) The browser will refresh and update to the selected version

If the issue experienced works in the previous version of Workspace or Settings and not in the current version, work in the previous version until the issue is fixed in the latest version. Your Support ticket will remain open, and updates will be given on the status of the fix for the issue.